Customer Care
Our experienced and knowledgeable Customer Care Representatives are here to assist you from 7:00am – 6:00 pm CST, Monday - Friday. Simply call toll-free 877-566-7547 for assistance. Or you can email us:

Nosotros tenemos servicio al cliente en Español. Hablamos Español.

Sales Tax Information
Sales tax applies to the state where the merchandise is being shipped.  Since SureGrip Footwear, a division of Genesco, Inc., is registered to conduct business throughout the United States, sales tax must be added to your order at your local sales tax rate, where applicable.

Shipping Information
Our normal shipping method is via UPS ground. UPS will not deliver to P.O. or A.P.O. Boxes. Shoes purchased from will be shipped FREE via UPS Standard Ground Shipping. Express orders will have an additional charge depending on the express shipping method. PLEASE NOTE: Express shipping charges are NON-REFUNDABLE.

Express Orders: To receive an express order, it must be placed prior to 12:30 PM CST Monday through Thursday. Orders placed after 12:30 PM CST will not be processed until the next business day. Orders received after 12:30 PM CST on Friday, as well as orders placed over the weekend, will not be processed until Monday. Please note that this assumes all supplied information is correct, and that the product is available in inventory.

Shipments to Alaska, Hawaii, and Puerto Rico: Please note that shipments to Alaska, Hawaii, and Puerto Rico must go UPS 2ND DAY AIR

We are not happy unless you are.  Our 100% Satisfaction Guarantee ensures that if you are not satisfied with your shoes, for any reason, simply return them, using the Pre-Paid UPS shipping label contained in your box within 60 days of purchase.

SureGrip Story
At SureGrip ® Footwear, we believe that slip resistant shoes should be comfortable AND fashionable. We carry both men’s and women’s no-slip footwear - athletic, dress, casual, work and safety shoes– for all industries including food service / restaurant, hospitality, healthcare, grocery, travel, entertainment and industrial. Hard-working professionals everywhere rely on our revolutionary patented SureGrip slip-resistant technology to keep them safe when they’re on the go. Our partnership with leading shoe brands – New Balance®, Aerosoles®, Dockers®, Caterpillar®, Johnston & Murphy®, Crocs®, and our own Keuka ™ and Lila brands – means that you have more choices, more styles, and more colors than ever before. Not to mention, the confidence you get from knowing your work shoes are as safe as they are stylish and comfortable.

Catalog Request
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We understand your business and its unique requirements. That’s why we offer company programs like special guarantees, same day shipping, easy payroll deductions, free shipping & returns, and exceptional customer service. We know our job is to make your job easier

$5,000 Guarantee
SureGrip ® Footwear is engineered for safety, style, comfort and durability at a great value.Designed to protect workers on slippery surfaces, SureGrip shoes are the brand of choice for restaurants, hotels, supermarkets, factories and industrial areas throughout the U.S. & Canada. Read more about our Confidence Guarantee...

Contact Us:
Customer Service
SureGrip® Footwear
1415 Murfreesboro Road, Suite 600
Nashville, TN 37217
877.566.5153 (Fax)